Terms and Conditions

Please read these Terms and Conditions carefully before using the Palm Trees and Floaties website or making a reservation. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website or making a reservation.

  1. Reservation and Payment:
     – To make a reservation, you must provide accurate and complete information, including your name, contact details, and payment information.
     – By making a reservation, you agree to pay the total amount as indicated, including any applicable taxes and fees.
     – Payments can be made through the accepted payment methods stated on our website.
  2. Cancellation and Refunds:
    Cancellation Policy:
    We understand that plans can change, and we strive to provide a flexible cancellation policy. Please refer to the specific cancellation policy stated during the reservation process for the property you have booked.

    In general, cancellations made within a certain number of days prior to the scheduled arrival date may be subject to a cancellation fee or forfeiture of the booking deposit. The exact timeframe and applicable fees will be specified in the cancellation policy.

    Refunds:
    Refunds, if applicable, will be processed according to the cancellation policy in effect at the time of cancellation.

    Please note that any refund eligibility is subject to the terms and conditions of the specific property you have booked.

    Refunds, if approved, may be issued to the original method of payment or as otherwise determined by Palm & Pine Properties.

    Modification or Cancellation by Palm Trees and Floaties:
    In the event of unforeseen circumstances or reasons beyond our control, Palm Trees and Floaties reserves the right to modify or cancel reservations.

    We will make every effort to provide suitable alternative accommodations or issue a full refund in such cases.

    Guest Initiated Modifications or Early Departure:
    Any modifications to the reservation, including changes to the dates or duration of stay, are subject to availability and may incur additional charges.

    In the event of early departure, no refunds or credits will be issued for any unused portion of the reservation.

    Communication and Cancellation Requests:
    All cancellation requests and modifications must be submitted in writing, either through the Palm Trees and Floaties website or by contacting our customer support team.
    We recommend keeping records of any communication related to cancellations or modifications for your reference.

  3. Guest Responsibilities:
     – Guests are responsible for ensuring the accuracy of the information provided during the reservation process.
     – Guests must adhere to the maximum occupancy limits specified for each property and treat the property with care and respect.
     – Any damages or losses caused by guests during their stay will be their responsibility and may result in additional charges.
  4. Property Rules and Regulations:
     – Guests must comply with all rules and regulations provided by Palm Trees and Floaties, including any specific rules related to the property, such as noise restrictions, smoking policies, and pet restrictions.
     – Any violation of these rules may result in immediate termination of the reservation and eviction from the property, without refund.
  5. Liability:
     – Palm Trees and Floaties shall not be held liable for any loss, damage, injury, or inconvenience arising from the use of our website or the stay at our properties, including but not limited to accidents, thefts, or acts of nature.
     – Guests are strongly advised to obtain travel insurance to cover any unforeseen circumstances or losses.
  6. Intellectual Property:
     – All content on the Palm Trees and Floaties website, including text, images, logos, and trademarks, are the property of Palm Trees and Floaties and are protected by intellectual property laws. Any unauthorized use or reproduction is strictly prohibited.
  7. Governing Law and Jurisdiction:
     – These Terms and Conditions shall be governed by and construed in accordance with the laws of California.
     – Any disputes arising from these Terms and Conditions or the use of our website shall be subject to the exclusive jurisdiction of the courts in California.

These Terms and Conditions constitute the entire agreement between Palm Trees and Floaties and the user/guest, superseding any prior agreements or understandings. If any provision of these terms is deemed invalid or unenforceable, the remaining provisions shall remain in effect.

If you have any questions or concerns about these Terms and Conditions, please contact us for clarification. Your use of our website or reservation of our properties signifies your acceptance of these terms.

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